Privacy Policy

This privacy policy relates to how Haymarket HQ and its subsidiaries (“we”, “our” and “us”) collect and handle your personal information in accordance with the Australian Privacy Principles (APPs).For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.We may change our Privacy Policy from time to time to ensure it is up-to-date so we encourage you to revisit it from time to time.

Information we collect


Types of information we collect

In the process of conducting our businesses, we may collect a range of personal information from current and prospective members, service providers and other individuals where it is necessary in order to operate our business. This information can include such things as a person’s name, contact details, job title, organisation name, and real time information.

How we collect information

Most of the personal information we collect will be collected directly from you, or from third parties. We may collect this information when you:

  • register on our website or in person;
  • communicate with us through correspondence, email, or when you share information with us from other social applications, services or websites; or
  • interact with our sites, services, content and advertising.


We use “Cookies” to keep track of personal preferences and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. “Cookies” are small files that are transferred to your computer’s hard drive through your web browser and enable our site to recognise your browser and remember certain information. You should be able to configure your computer so that it disables cookies or does not accept them.However, If you reject all cookies, you will not be able to use our products or services that require you to “sign in,” and you may not be able to take full advantage of our service.

Sensitive information

We do not require you to provide us with any sensitive information. If you provide us with sensitive information, such as health information, on your own accord, we will treat it with the highest confidence and only disclose it as instructed by you.

Use or disclosure

We collect and use personal information in order to:

  • enable you to access and use our website and our other services;
  • operate, protect, improve and optimise our website, business and our members’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you or related to your membership;
  • notify members of news and event information,
  • distribute promotional material; and
  • other purposes related to the provision of our services.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the services that you receive.If you do not provide us with the personal information we request, we will be unable to provide you with the full range of our services and depending on the information withheld.

Direct marketing

Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post.We will only send you direct marketing materials if you would reasonably expect to receive them, or you have consented. If it is impractical to gain your consent, we will always provide a simple means for you to request not to receive the material. We respect your communication preferences. If you indicate that no longer wish to receive our marketing materials we will remove you from our mail-out lists.

Cross-border disclosure

We may use overseas service providers to process personal information if we reasonably believe that the overseas entity is subject to the same or similar privacy standards to those found in Australia, or you have otherwise consented to us disclosing your personal information to the overseas entity.


The security of your personal information is important to us and we use the recommended industry standards when storing and dealing with your personal information. We employ administrative as well as technical measures to protect your personal information from misuse, interference and loss or from unauthorised access, modification or disclosure.While we will take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the Internet, or method of electronic storage, is 100% secure. You should ensure that you regularly change any access passwords and always logout of any secure pages.


When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.

Access and Correction

We will take such steps as are reasonable in the circumstances to ensure that your personal information is accurate, up-to-date, complete and relevant.Upon your written request we will provide you with a copy of your personal information that we hold unless there is a legitimate reason under the APPs, or another law, not to do so.We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

Making a Complaint

If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, please contact us outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. If unresolved, the complaint may be referred to an external complaints resolution entity and finally, if necessary, taken to the Office of the Australian Information Commissioner.

Contact us

If you have questions or suggestions please contact us at: Email: Mailing address: Level 2, 63 Dixon Street Haymarket NSW 2000.This policy was last updated 09 September 2016.

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